As Reported by, Progress Software Corporation PRGS, a leading software provider that enables enterprises to be operationally responsive, announced today that Japanese integrated communications and IT management solutions provider, KVH Co., Ltd., has selected the Progress Responsive Process Management(R) (RPM) suite, the Progress(R) Communications Order Management (COM) solution accelerator, and the Progress Responsive Business Integration (RBI) solution to dramatically improve visibility and control across their operations, accelerating delivery of service to customers and bring new and existing bundled services to market faster across different business teams and multiple, disparate B/OSS platforms. This strategic decision enables KVH to achieve a higher level of business performance while significantly enhancing their customer’s experience.
Leveraging the operational responsiveness capabilities of the Progress RPM(R) and Progress RBI solutions along with the Progress COM solution accelerator, KVH can provision new products and services faster, more effectively respond to potential customer issues, and run a more streamlined order-to-cash process.
Joe Duhamel, KVH EVP Systems & Technology, states: “The Progress solutions will help us streamline our business processes and improve overall operational effectiveness, thereby enhancing the quality of our service to our customers. The Progress team demonstrated a deep knowledge of our business needs and has already provided exceptional support during the initial requirements and implementation phases.”